Operations and Process Management (Apr. 27 - July 27, 2021)
Date: | Apr 27, 2021 - Jul 27, 2021 | |
Time: | 5:30 PM (MDT) | |
Location: | Virtual Classroom via Zoom (Alberta) |
Module Overview
Operations and process management concerns the management of the direct resources and value-added activities that transform inputs (e.g., material, labour, capital, energy and skills) into outputs (goods and services).
Operations managers make decisions, both strategic and tactical, in a variety of contexts:
- Capacity
- Facilities
- Technology
- Sourcing
- The workforce
- Quality
- Planning and control
- The organization
The aim of this module is to introduce you to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed. Operations design and management will be examined from the perspective of achieving the organization’s goals. As a supply chain professional, you should understand the scope and complexity of problems faced by operations managers.
Module Goals
Upon completion of this module candidates should be able to:
- Analyze, discuss and present case reports.
- Understand the nature of operations management in making tactical and strategic decisions for the organization.
- Identify and discuss operations transformation processes and relate them to operational conditions such as stages in the product life cycle (PLC).
- Explain the relationships between process flow, capacity, bottlenecks, variability, lead time and inventory.
- Apply appropriate tools to solve product and service quality problems and process improvement problems.
- Explain the basic elements of a lean production system (e.g., the Toyota Production System), value-added activity and elimination of waste in the system.
- Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems.
- Discuss issues concerning the process of new product development, including the management of the prototyping and innovation process.
- Apply operations strategy, in the context of operational capabilities, philosophies of operations, performance frontiers, competitive position, capacity strategies and operations improvement strategies.
- Evaluate operations management at your organization
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