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Knowledge Management (Apr. 22-June 10, 2020)

Date:   Apr 22, 2021 - Jun 10, 2021
Time:   5:30 PM (MDT)

Virtual Classroom Training via Zoom (until classrooms reopen)


Our virtual classroom is being offered, due to the Covid19 crisis, until classrooms can reopen safely again

Instructor: Gennero Pellegrino

Module Overview

Knowledge management is the effective management of an organization's knowledge processes to achieve the organization's goals.  The organization's knowledge processes are active gathering, active dissemination and active application of knowledge.
Competitive advantage is achieved through developing and implementing creative and timely business solutions that reuse applicable knowledge and that use newly created knowledge.  Newly created knowledge is referred to as innovation.
The goal of this module is to help candidate understand what knowledge management is, where and how it should be applied and the challenges that go along with implementing knowledge management systems.
This module develops both the technical and behavioural aspects of knowledge management.  This module prepares candidate for assessing the knowledge management systems in their own organizations and making recommendations for improvements in those systems.  The cases examined in this module further apply the concepts and tools learned throughout the module.

Module Goals

Upon completion of this module candidates should be able to:

  • Apply the basic concepts of knowledge management through a series of group and individual assignments
  • Describe the advantages and disadvantages of knowledge management systems and the obstacles to implementing knowledge management systems.
  • Develop a knowledge management strategy for their organization.
  • Identify the importance of strategic alignment and benefits realization for any project.
  • Identify their own role and that of other key stakeholders, in the initiation, design, development or sourcing, operation and evolution of information and knowledge management systems.
  • Describe key considerations such as security, privacy, audit, project management and organizational change management.
Payment and Cancellation Policy
You are eligible for a refund minus an administration fee of $100.00 plus tax for cancellation/withdrawal requests received in writing before week 2; thereafter, no refund will be available.  Transfer request to a future offering is permissible only if received in writing and accompanied by supporting documentation prior to week 3.  Credits to be used for future offerings are valid for 12 months from the date of initial payment and will expire if not used in that time frame.  Please contact Alberta Institute for details regarding eligibility to transfer.
If you would like to withdraw from a module, please send an email to Lina Bulatao at  You are required to inform Alberta Institute of your intent as soon as possible.  Clearly state your intention to withdraw and provide authorization for us to proceed.


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