All prices are in Canadian dollars.

Service Contracting: Challenges and Strategies

Date:   May 04, 2020 - May 05, 2020
Time:   8:30 AM (MDT)

Hilton Garden Inn


2335 Pegasus Rd NE
Calgary, AB

CPD:     10 Credits
Price:     Member: $625

Non-member: $695


Read Cancellation policy

Important Notes:     GREEN Initiative!  

Printed workshop materials will no longer be provided.  Participants could print materials as needed.

The workshop materials will be sent to participants "electronically" prior to the workshop delivery date.


Course Overview


Service Contracting often has a high level of complexity and covers a broad range of service arrangements.  This interactive workshop continues to explore the challenges of service contracting and examines a series of additional, effective and more advanced strategies not previously explored. If you want to learn advance strategies to improve service contracting and to mitigate risk in your organization, whether in the public or private sector, this workshop will have something to offer you.

Key Learning Outcome(s):      


Topics to be covered:

  • Service contracting – what is it?
  • Recognize distinguishing features of service contracts
  • Understand the key challenges of service contracting
  • Plan for success in service procurement
  • Review the RFX Continuum
  • Zero in on a methodology that fits your procurement needs and institutional practices; review different procurement methodologies including "to contract A or not"
  • Examine restrictions in securing service providers
  • Establish the contractual service relationship
  • Learn how to recognize an employee vs. independent contractor relationship; to avoid the a costly and improperly framed relationship
  • Explore service contracting strategies such as:
    1. Creating and utilizing a Statement of Work
    2.  developing & implementing change management processes & docs.
    3. planning strategies
    4. knowing what to look for when retaining a consultant
    5. performance measurements
  • Consider key service contract risk items and pitfalls and helpful mitigation strategies:
    1. inadequate descriptions of work; dealing with change when it arises (because it does); addressing service compensation issues; failure to address service in larger equipment procurements; incumbent suppliers; and other risk issues
  • Review Contractual Differences Between General and Professional Service Contracts
    1. Explore the differences between these two frequently used types of contracts. This review will demonstrate that not “one size” of service contract fits all and assist in streamlining certain contracts.
  • Build a stronger service contract

About the Instructor:

Debby Shapero Propp is a commercial lawyer with a focus on procurement, technology and health law and has provided legal services in the private, public and broader public sectors for over 25 years.  Debby both provides advice on challenging procurement initiatives and major group procurements and develops and implements procurement processes and related agreements. Debby acts for her clients in major technology acquisitions and negotiations for both traditional and emerging technologies. Debby is a seasoned and dedicated public presenter and instructor and regularly teaches across Canada. Drawing on her experience working both with a wide range of clients and as in-house counsel, over the last number of years Debby has developed practical and well-received professional development seminars that are being presented across Canada for private, public and broader public organizations. Debby also regularly writes for Canadian publications. Debby has been recognized as one of the 100 Influential Women in Canadian Supply Chain TM  and is the only recipient in the Legal Services Category ( Debby is a founding and active member of the Health Lawyer Network, which provides a broad range of legal and educational services. For more information about Debby, you can visit her website at or contact her at



Refund and Cancellation Policy: 


  • Registrants will receive a full refund to courses cancelled by Supply Chain Canada, Alberta Institute.
  • Registrants who have received written acceptance into a course and provide written notice to Supply Chain Canada, Alberta Institute of their withdrawal from the course 14 days or more prior to the first day of class, will be provided a full refund. After 14 days prior up to 2 days prior to the start of the class, Supply Chain Canada, Alberta Institute will refund half the course registration fee. After the 2- day period, refunds will not be granted.


Due to unforeseen circumstance if Supply Chain Canada - Alberta Institute cancels an event all registrants will be offered the option to transfer the registration to a future event or receive a refund.

Please send cancellation request, questions or concerns to Millete Gutierrez (



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